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  • Visitor Information

    Telephones

    Telephones are provided in each room, except in the Intensive Care Unit. Patients may receive calls at any time. To make a local call, press 9 and then the number. Long distance and toll calls can be made by using a calling card; they cannot be charged to your room. For assistance, call the hospital operator by pressing 0.

    Television

    Television is provided free in each room. Please keep the volume low and turn off the set when it is not in use in consideration of other patients.

    Cafeteria

    The hospital cafeteria is open 24 hours a day.  Complimentary coffee is available. Lunch is served for families and staff from 11:30 a.m. to 12:30 p.m. Vending machines may also be found in the cafeteria and are available around the clock.

    Family members may eat in patient rooms with their loved ones. They can choose to go to the cafeteria and purchase a meal or they are welcome to bring food in. For questions, contact food services at ext. 5665.

    Parking/Security

    Free visitor parking is provided in designated areas of the hospital lot. Spaces for handicapped parking are also available. While we strive to keep all areas of the hospital secure we are not responsible for vehicle damage, fire or theft while parked in the hospital lot.

    After 9 p.m., all doors are locked; please use doorbell located at the front for admission after hours.

    Family Concerns

    Family members may meet with clinical staff at patient conferences, arranged to discuss a loved one’s current condition and progress and to answer questions. To schedule a conference time, call case management at extension 5574.

    Billing and Bookkeeping

    All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If there is a question about your coverage, a member of the Business Office will contact you or a family member.

    IF YOU HAVE HEALTH INSURANCE, we will need a copy of your identification card. We may also need the insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.

    IF YOU ARE A MEMBER OF AN HMO OR PPO, your plan may have special requirements, such as a second opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure that the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan and their services may not be covered.

    IF YOU ARE COVERED BY MEDICARE OR MEDICAID, we will need a copy of your Medicare card to verify eligibility and process your claim. You should be aware that Medicare specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient. We will need a copy of your Medicaid card. Medicaid also has certain limitations on a number of services and items.

    IF YOU HAVE NO INSURANCE, a representative from the Business Office will discuss financial arrangements with you.

    The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You have the final responsibility for payment of your bill. Charges will fall into two categories: a basic daily rate (including room, meals, nursing care, housekeeping, telephone and television) and charges for special services (physician-ordered items, certain tests and treatments). Some of these services are performed by physicians you may not see in person, such as pathologists or radiologists, and they submit separate bills. If you have questions about these bills, please call the number on the statement.

    Local Accommodations

    Comfort Inn
    www.comfortinn.com

    La Quinta
    www.lq.com

    Fairfield Inn
    www.marriott.com/fairfield-inn/travel.mi

    Holiday Inn
    www.hiexpress.com

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